We're here to help you get the most out of your RaceClock experience. Whether you're a new user or a seasoned pro, we have the resources you need to answer your questions and solve any problems you might encounter.
Resources
Frequently Asked Questions
General Questions
Q: What is RaceClock?
A: RaceClock is a comprehensive racing countdown app that keeps you updated on upcoming races across multiple motorsport series including Formula 1, NASCAR, IndyCar, and more. It provides real-time countdowns, schedule updates, and race notifications.
Q: Which racing series does RaceClock support?
A: RaceClock supports major racing series including Formula 1, NASCAR Cup Series, IndyCar, Formula E, MotoGP, World Rally Championship (WRC), and many others. We regularly add new series based on user demand.
Q: Is RaceClock free to use?
A: RaceClock offers both free and premium features. Basic countdown functionality is free, while premium features like advanced notifications, multiple series tracking, and widget customization are available through our subscription plans.
Technical Questions
Q: What devices are compatible with RaceClock?
A: RaceClock is currently available for iPhone and iPad running iOS 14.0 or later. We're working on Android and web versions for future releases.
Q: Why isn't my countdown updating in real-time?
A: Make sure you have a stable internet connection and that background app refresh is enabled for RaceClock in your device settings. The app needs to connect to our servers to get the latest race schedule updates.
Q: How do I add widgets to my home screen?
A: Long press on your home screen, tap the "+" button in the top-left corner, search for "RaceClock," select your preferred widget size, and tap "Add Widget." You can then customize which race series appears in the widget.
Account and Subscription
Q: How do I upgrade to premium?
A: Open the RaceClock app, go to Settings, tap "Upgrade to Premium," and choose your preferred subscription plan (monthly, quarterly, or annual). Payment is processed securely through your Apple ID.
Q: Can I cancel my subscription anytime?
A: Yes, you can cancel your subscription at any time through your Apple ID account settings. Your premium features will remain active until the end of your current billing period.
Q: Can I use RaceClock on multiple devices?
A: Yes, your RaceClock account syncs across all your iOS devices logged into the same Apple ID. Your favorite races and settings will be available on all your devices.
Features and Usage
Q: How accurate are the countdown timers?
A: Our countdown timers are synchronized with official race schedules and updated in real-time. However, race times can occasionally change due to weather or other circumstances - we update these as quickly as possible when official changes are announced.
Q: Can I get notifications for race starts?
A: Yes! Premium users can set custom notifications from 1 minute to 24 hours before race start. You can also enable notifications for practice sessions, qualifying, and other race weekend events.
Q: What happens if a race is postponed or cancelled?
A: RaceClock automatically updates when official schedule changes are announced. You'll receive a notification about the change, and the countdown will adjust to the new race time or display a "postponed" status.
Troubleshooting
Q: The app isn't showing the latest race schedules. What should I do?
A: Try refreshing the app by pulling down on the main screen. If that doesn't work, check your internet connection and restart the app. For persistent issues, try logging out and back in to your account.
Q: I'm not receiving notifications. How can I fix this?
A: Go to your device Settings > Notifications > RaceClock and ensure notifications are enabled. Also check that you have notification permissions set up within the RaceClock app settings.
Q: The countdown shows the wrong time zone. How do I change it?
A: RaceClock automatically detects your device's time zone. If it's incorrect, check your device's date and time settings. You can also manually select your preferred time zone in the RaceClock app settings.
Getting Started Guide
Downloading and Installing RaceClock
- Open the App Store - Locate and tap the App Store icon on your iPhone or iPad home screen
- Search for RaceClock - Tap the Search tab (bottom right) and type "RaceClock" in the search bar
- Download the App - Locate RaceClock in the search results and tap the "GET" button (or the price if it's a paid app)
- Authenticate - Use Face ID, Touch ID, or your Apple ID password to confirm the download
- Wait for Installation - The app will download and install automatically on your device
- Open RaceClock - Once installed, tap the RaceClock icon to launch the app
- Allow Notifications - For the best experience, allow notifications when prompted to receive race start alerts and updates
Once installed, you can select your favorite racing series and start tracking upcoming races right away!
Troubleshooting Tips
App Performance Issues
App is running slowly or freezing
- Close and restart the RaceClock app
- Restart your device to clear memory
- Ensure you have at least 1GB of free storage space
- Update to the latest version of RaceClock from the App Store
- Check if your iOS version is up to date (requires iOS 14.0 or later)
App crashes or won't open
- Force close the app and reopen it
- Restart your device
- Delete and reinstall RaceClock from the App Store
- Contact support if the issue persists after reinstalling
Countdown and Schedule Issues
Countdown timer is not updating or shows wrong time
- Check your internet connection - countdowns require data to stay synchronized
- Verify your device's date and time settings are correct and set to automatic
- Pull down on the main screen to refresh race data
- Enable "Background App Refresh" for RaceClock in Settings > General > Background App Refresh
- Sign out and back into your account to resync data
Missing races or outdated schedule information
- Pull down on the race list to refresh data
- Check if you're connected to Wi-Fi or cellular data
- Try switching between Wi-Fi and cellular to test connectivity
- Clear the app cache by logging out and back in
Notification Problems
Not receiving race notifications
- Go to Settings > Notifications > RaceClock and ensure "Allow Notifications" is enabled
- Check that notification settings are configured within the RaceClock app
- Verify you have an active premium subscription (required for custom notifications)
- Make sure "Do Not Disturb" is not blocking notifications during race times
- Restart your device to refresh notification services
Receiving too many notifications
- Open RaceClock and go to Settings > Notifications
- Customize which types of events you want to be notified about
- Adjust notification timing (e.g., only 30 minutes before races instead of multiple alerts)
- Turn off notifications for specific racing series you're less interested in
Widget Issues
Home screen widget not updating
- Remove and re-add the widget to your home screen
- Ensure RaceClock has permission for background updates
- Check that you have a stable internet connection
- Update the widget's race series selection in the RaceClock app
Widget showing "No Data" or blank
- Open the RaceClock app to refresh data
- Check if you've selected a racing series with upcoming races
- Verify your internet connection is working
- Remove and re-add the widget if the issue persists
Account and Subscription Issues
Premium features not working after purchase
- Sign out of RaceClock and sign back in with your Apple ID
- Go to Settings > Restore Purchases in the RaceClock app
- Verify the purchase went through in your Apple ID account settings
- Contact Apple Support if payment issues persist
Can't access account across multiple devices
- Ensure you're signed into the same Apple ID on all devices
- Check that iCloud syncing is enabled on all devices
- Sign out and back into RaceClock on the device having issues
- Wait a few minutes for account data to sync between devices
General Troubleshooting Steps
If you're experiencing any issues not covered above, try these general steps:
- Check the App Store for RaceClock updates and install if available
- Restart the RaceClock app completely
- Restart your device
- Check your internet connection
- Free up device storage space (at least 1GB recommended)
- Contact our support team with specific details about your issue
Still having problems? Contact us at support@ticegroupllc.com with details about your device model, iOS version, and a description of the issue you're experiencing.
Contact Us
support@ticegroupllc.com